FAQs
Everything You Need to Know About JWB Automotive
Whether you’re servicing your car, exploring our vehicle collection, or planning a purchase, here are the answers to some of the most common questions our customers ask.
Servicing & Maintenance
Do you service European and prestige vehicles?
Yes, our workshop specialises in European and prestige vehicles, including BMW, Mercedes-Benz, Audi, Volkswagen, and more. We follow manufacturer specifications for all servicing and repairs.
Will my manufacturer’s warranty remain valid?
Absolutely, all logbook services are carried out to manufacturer standards, so your vehicle’s factory warranty stays protected.
Do you use genuine or aftermarket parts?
We use genuine or OEM-quality parts that meet or exceed manufacturer standards, ensuring your car performs as it should.
Can I book my service online?
Yes, simply use our Book a Service button to choose a convenient time. Our team will confirm your appointment and any service requirements before your visit.
Used Vehicles & Sales
Are your vehicles inspected before sale?
Every car in our collection undergoes a comprehensive inspection and test to ensure it meets our strict quality standards for safety, performance, and presentation.
Do your cars come with a warranty?
Yes, most vehicles include a statutory or extended warranty, depending on age and kilometres. We’ll outline all warranty details clearly before purchase.
Can I trade in my current car?
Absolutely, we offer fair, market-based valuations for trade-ins, and can also purchase vehicles outright for your convenience.
Do you offer finance and insurance?
Yes, we partner with trusted Australian finance and insurance providers to make your purchase simple and secure.
General Enquiries
Where is JWB Automotive located?
You’ll find us at 3/27 Winterton Road, Clayton, VIC 3168 — just off Centre Road.
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What are your business hours?
Monday–Friday: 8:30 am – 5:30 pm
Saturday: 9:00 am – 3:00 pm
Closed on Sundays and public holidays.
Saturday: 9:00 am – 3:00 pm
Closed on Sundays and public holidays.
How can I contact you?
You can call us on (03) 9885 8067 or simply send an enquiry via our Contact Us page.
Still Have Questions?
Our team is here to help, whether you’re booking a service, arranging a test drive, or just need advice.